Amazon Connect chat and messaging channels allow organizations’ customers to reach their contact centers using text-based communication. The Amazon Connect messaging channels are: web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger.
Contents
- Course level: Intermediate
- Duration: 60 minutes
Activities
This course includes interactions and assessments.
Course objectives
In this course, you will learn to:
- Configure Amazon Connect hosted communication widget.
- Configure Amazon Connect Short Messaging Service (SMS) messaging.
- Recognize Amazon Connect Chat features and functionality.
Intended Audience
This course is intended for contact center professionals, including those in roles such as:
contact center engineer, technologist, implementation consultant, and IVR designer.
Prerequisites
Course outline
- Section 1: Configure Amazon Connect chat and messaging
- Amazon Connect Communication widget
- Amazon Connect SMS Messaging
- Amazon Connect Chat Features
- Section 2: Conclusion
- Section 3: Knowledge Check Questions
- Section 4: Getting Help
