Master Quickly, Deploy Easily – Transform Customer Service Today!
What you’ll learn
- Get access to Amazon Web Services and Amazon Connect
- Grab a Toll free or a regular phone number in seconds
- Create your IVR/Main Menu
- Create call routing decisions
- Route calls to agents
Requirements
- No prior experience is needed. You will learn everything you need to know
Who this course is for:
- Small Business Owners
- Entrepreneurs
- VoIP Engineers and Architects
- Call Center Admins
- Technology Hobbyists
- Contact Center Engineers
Description
Are you ready to take control of your own cloud-based contact center? Look no further, because this course is tailored just for YOU! In a few simple steps, I will guide you through the process of setting up a high-functioning call center for your small business. With the ability to handle hundreds or even thousands of calls and agents simultaneously, you’ll become well-versed in the inner workings of these modern marvels known as Contact Centers. And if you ever hit a roadblock, don’t worry – I’ve got some expert tips and tricks up my sleeve to help you out.
Amazon Connect offers a user-friendly graphical interface that allows you to set up the solution in just minutes.
Throughout this course, you will learn valuable skills such as:
- Acquiring a toll-free number or a direct inward dial (DID) telephone number
- Setting up an Interactive Voice Response (IVR) menu
- Establishing hours of operation
- Routing calls based on IVR menu selections
- Transferring calls to internal and external parties from the IVR menu
- Implementing music on hold for callers
- And much more…
The main objective of this course is to equip you with a comprehensive understanding of the system’s operations. By the end, not only will you have the necessary knowledge to meet your needs, but you’ll also have gained valuable new skills.
If for any reason you don’t find this course beneficial or if it doesn’t meet your expectations, feel free to request a refund. I also welcome any questions or feedback you may have. Take the leap and elevate your contact center game today!
