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Description
IMPORTANT NOTICE BEFORE YOU ENROLL:
This course is not a replacement for the official materials you need for the certification exams. It is not endorsed by the certification vendor. You will not receive official study materials or an exam voucher as part of this course.
This comprehensive course on ServiceNow Software Asset Management (SAM) is designed to equip you with the knowledge and skills to effectively manage software assets throughout their lifecycle, using ServiceNow’s powerful SAM module. The course begins with an introduction to Software Asset Management, providing a clear understanding of what SAM is, its benefits, and the key components involved in successfully implementing it.
ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) is a certification offered by ServiceNow to validate an individual’s knowledge and expertise in implementing and managing the ServiceNow Software Asset Management (SAM) solution. The certification focuses on demonstrating the ability to configure, implement, and optimize SAM processes within the ServiceNow platform.
You will then dive into ServiceNow’s SAM module, where you will learn about its core features, benefits, and how it integrates with other ServiceNow modules to streamline asset management processes. We will cover the full SAM lifecycle, detailing the key process areas and maturity levels, along with the roles and responsibilities of software asset managers and other stakeholders involved in the SAM process.
Key concepts of Software Asset Management, such as lifecycle management, software license types, software entitlements, contracts, and governance, are explored in depth. You will gain a solid understanding of the various software license models, contract management, and compliance standards, and learn how to implement a robust governance framework to ensure your organization adheres to regulatory and industry requirements.
The course also provides practical guidance on configuring ServiceNow SAM, including managing software models, discovery processes, and the critical task of data normalization. You’ll learn how to handle software requests, reconcile licenses, and manage compliance efficiently through ServiceNow’s powerful tools.
In addition, the course focuses on optimizing software usage, managing costs, and maximizing your organization’s investment in software assets. Techniques for software reallocation, reharvesting, and cost reduction strategies will be covered in detail, helping you drive value and efficiency in your SAM processes.
Advanced topics like managing publisher packs for vendors such as Microsoft and Oracle, automating SAM processes, and leveraging ServiceNow’s reporting and analytics tools for better decision-making are also included. Finally, you will explore industry best practices, SAM standards, risk management strategies, and continuous improvement approaches to ensure your organization’s software assets are managed effectively and efficiently.
By the end of the course, you will have a strong foundation in Software Asset Management and be well-equipped to implement and optimize ServiceNow SAM in your organization, aligning with industry standards and achieving strategic business goals.
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