GCX-GCP: Genesys Cloud CX Professional Consolidated Prep

This course provides practice exams for the Genesys Cloud CX Professional (GCX-GCP) certification. It is focused on exam preparation and assessment.

The course includes multiple practice tests delivered through Udemy’s practice test system. Questions are multiple-choice and structured to reflect the format and difficulty level of the GCX-GCP exam. Each question includes a clear explanation for correct and incorrect answers. Learners can review results, retake tests, and track performance to identify gaps and improve readiness.

Practice Test Features:

• Practice mode: untimed, answers can be reviewed during the test, suitable for learning and revision

The practice exams cover all GCX-GCP knowledge domains, including:

Platform Architecture and Administration:
Understanding Genesys Cloud CX architecture, roles, permissions, divisions, and administrative configuration.

Contact Center Configuration:
Queues, routing methods, skills-based routing, call flows, IVR design, and interaction management.

Integrations and APIs:
Connecting external systems, using APIs, authentication mechanisms, and data exchange workflows.

Reporting and Analytics:
Interpreting reports, dashboards, performance metrics, and supervisor tools.

Security and Compliance:
Access control, data protection, user management, and security best practices within Genesys Cloud CX.

Troubleshooting and Best Practices:
Diagnosing configuration issues, optimizing routing performance, and applying operational best practices.

This course is intended for professionals preparing for the GCX-GCP certification. The goal is to help learners understand exam topics, question structure, and time management.

Disclaimer: This course is an independent resource and is not affiliated with, endorsed by, or sponsored by Genesys.