FreeWebCart - Free Udemy Coupons and Online Courses
GCX-GCP: Genesys Cloud CX Professional Consolidated Prep
🌐 English⭐ 4.5
$64.99Free

GCX-GCP: Genesys Cloud CX Professional Consolidated Prep

Course Description

This course provides practice exams for the Genesys Cloud CX Professional (GCX-GCP) certification. It is focused on exam preparation and assessment.

The course includes multiple practice tests delivered through Udemy’s practice test system. Questions are multiple-choice and structured to reflect the format and difficulty level of the GCX-GCP exam. Each question includes a clear explanation for correct and incorrect answers. Learners can review results, retake tests, and track performance to identify gaps and improve readiness.

Practice Test Features:

  • Practice mode: untimed, answers can be reviewed during the test, suitable for learning and revision

  • Exam mode: timed, answers are revealed only after submission, simulates real exam conditions

  • Detailed explanations for every question

  • Score reports and performance breakdown by topic

  • Unlimited retakes

  • The practice exams cover all GCX-GCP knowledge domains, including:

    Platform Architecture and Administration:
    Understanding Genesys Cloud CX architecture, roles, permissions, divisions, and administrative configuration.

    Contact Center Configuration:
    Queues, routing methods, skills-based routing, call flows, IVR design, and interaction management.

    Integrations and APIs:
    Connecting external systems, using APIs, authentication mechanisms, and data exchange workflows.

    Reporting and Analytics:
    Interpreting reports, dashboards, performance metrics, and supervisor tools.

    Security and Compliance:
    Access control, data protection, user management, and security best practices within Genesys Cloud CX.

    Troubleshooting and Best Practices:
    Diagnosing configuration issues, optimizing routing performance, and applying operational best practices.

    This course is intended for professionals preparing for the GCX-GCP certification. The goal is to help learners understand exam topics, question structure, and time management.

    Disclaimer: This course is an independent resource and is not affiliated with, endorsed by, or sponsored by Genesys.

    Related Free Courses