Scaling Innovations in Business Operations with ChatGPT

“This course contains the use of artificial intelligence.”

How can small local improvements be reliably turned into standardized, company-wide ways of working—without breaking stability or drowning teams in change?

Most organizations don’t suffer from a lack of ideas. Pilots succeed in one warehouse, one support team, one shared-service center… and then quietly die. Automation scripts are built and abandoned. New processes are announced and slowly ignored. The pattern isn’t a creativity problem; it’s a missing Operations Innovation OS—a governed system that connects strategy → operations priorities → problems worth solving → portfolios of bets → micro-innovations → mechanisms → standards, with AI woven through the entire chain.

This course sits exactly at that junction. It treats “scaling innovation” as an operational discipline, not a buzzword. The path runs from decoding business strategy into concrete operations priorities, to clarifying what operational innovation really means under three archetypes—Customer-Obsessed, Operational Excellence, and Innovation-Driven. From there, operational problems are shaped into Core / Adjacent / Transformational bets, organized in a visible portfolio, and tested through small, safe experiments in live operations.

Most businesses don’t suffer from a lack of ideas.
They suffer from a lack of scalable ideas that actually improve operations, reduce friction, and hold up under real-world pressure.

This course shows how to use ChatGPT as a thinking partner to turn messy operational ideas into testable, scalable innovations in your day-to-day business operations.

Instead of random “AI tips” or tool tutorials, the focus is on operational flow:

• How work really moves through your processes

You’ll treat ChatGPT like a co-pilot for operations and process improvement, running six powerful thinking passes on any idea:

• A causal pass to separate true drivers of performance from noise

Across practical examples and ChatGPT demos, you’ll see how these thinking passes plug into familiar operations topics: value streams, process mapping, continuous improvement, Lean-style thinking, service delivery, and customer experience. Each idea is anchored in the reality of queues, handoffs, tickets, approvals, SLAs, and on-the-ground teams—not abstract theory.

The course builds toward a simple but powerful habit: whenever someone proposes a “great idea” for improving business operations, you’ll know how to:

• Frame it in terms of flow and friction

If “innovation in operations” currently feels like a noisy mix of tools, initiatives, and buzzwords, this course turns it into a repeatable thinking system—one that combines human judgment with AI to make better decisions about what truly deserves to scale.