Extend Dynamics 365 Customer Service

Overview

• Module 1: Learn how to use Microsoft Power Platform to create custom apps for Microsoft Dynamics 365 Customer Service. Prepare for MB-230.
• Learn how you can use Microsoft Power Platform to customize Dynamics 365 Customer Service.
• Learn how to create apps from Microsoft Power Apps for Customer Service.
• Learn how to deploy a self-service portal for Customer Service.
• Discover how to customize case management.
• Module 2: Learn how to integrate a Power Virtual Agents bot with Omnichannel for Microsoft Dynamics 365 Customer Service.
• Create an Azure Active Directory application.
• Configure the Power Virtual Agents bot.
• Configure Omnichannel for Customer Service.

Syllabus

• Module 1: Create custom apps for Dynamics 365 Customer Service
  • Introduction
  • Create Power Apps for Dynamics 365 Customer Service
  • Deploy a self-service portal for Customer Service
  • Customize case management
  • Check your knowledge
  • Summary
• Module 2: Integrate a Power Virtual Agents bot with Omnichannel for Customer Service
  • Introduction
  • Create an Azure Active Directory application
  • Configure the Power Virtual Agents bot
  • Configure Omnichannel for Customer Service
  • Check your knowledge
  • Summary

Get On Microsoft