Mastering Workplace Conflict Resolution Strategies

The “Managing Conflict in Business” course at Mike Pritula Academy is designed to equip HR professionals, managers, and employees with the skills to effectively handle workplace conflicts. Recognizing that conflicts are inherent in human interactions, this course provides practical tools and strategies to manage and resolve disputes constructively, benefiting both individuals and the organization.

Course Highlights:

• Comprehensive Curriculum: The course comprises six recorded lessons, each accompanied by practical homework assignments reviewed by Mike Pritula. Topics include understanding the nature of conflicts, types and escalation of conflicts, root causes, various conflict scenarios in the workplace, prevention strategies, and resolution techniques.

• Interactive Support: Enrollees gain access to a dedicated Q&A chat to discuss topics, share experiences, and receive support from peers and the course facilitator.

• Certification: Upon successful completion of the course and assignments, participants receive a diploma, enhancing their professional credentials.

Course Program:

1. What Are Conflicts in the Team:

Explore the components and psychology of conflict, understanding why conflict is intrinsic to human beings and identifying typical causes.

2. Types of Conflict:

Learn how conflicts arise, the stages of conflict escalation, an algorithm for conflict resolution, and the classification of conflicts.

3. Working with the Causes of Conflict:

Examine why conflicts emerge in organizations, how managers should respond, and strategies for preventing conflicts.

4. Various Conflict Situations in the Company and What to Do About Them:

Address issues such as problems in HR work, poor work organization, personal problems of employees, work conflicts, challenges in people management, nepotism, and political conflicts at work.

5. Preventing Conflict in the Company:

Learn how to work with parties involved in conflicts, assess the likelihood of conflict with tests, evaluate teams, and apply rules to help avoid conflicts.

6. Conflict Resolution:

Discover different options for conflict resolution, including negotiations and conflict mediation techniques.

Who Should Enroll:

This course is ideal for HR professionals and managers who encounter employee conflicts within their organizations, as well as employees seeking effective strategies to manage and resolve workplace disputes.

Benefits of the Course:

• Practical Tools: Gain an in-depth understanding of conflict dynamics, algorithms for resolving various conflicts, and diagnostic tools and practices.

• Career Advancement: Proficiency in conflict resolution makes an individual indispensable to any business, increasing their value and retention prospects within the company.

• Expert Instruction: Learn from Mike Pritula, an experienced HR practitioner who provides clear, practical insights applicable to real-world situations.

By enrolling in this course, participants will enhance their ability to manage and resolve workplace conflicts effectively, fostering a more harmonious and productive organizational environment.